Accessing Fertility Care During COVID-19

To keep patients and our staff safe:

  • Only come to Olive if you have an appointment. No drop-ins!
  • Come alone to your appointment - no partners or children please!
  • Wear a mask
  • Do not come to the clinic if you have a fever, sore throat or are in any way sick. Call us instead and we can guide you.
  • Do not come to the clinic if you have been exposed to someone with COVID
  • Do not come to the clinic if you have been outside of Canada in the past 14 days

A step by step guide to accessing fertility care at Olive Fertility during COVID-19.


Step 1


You can get a referral from your family physician or a walk-in clinic. The clinic will determine how your appointment will take place. It will likely be a telehealth/virtual visit.


Step 2

Patient Care Coordinator Call

Once you have a referral, an Olive Fertility Centre Patient Care Coordinator (PCC) will phone you. The PCC will advise you on your next steps and co-ordinate your testing.

PCC Call

Step 3


Most testing can be completed despite COVID restrictions to clinics. Your initial appointment with an Olive fertility specialist will happen even without all testing completed.

Testing includes:


Step 4

Initial Appointment

Your PCC will co-ordinate a virtual or telehealth visit with your Olive fertility specialist to develop your plan for treatment.

Initial Appointment

Step 5

Screening for In-person Appointment

If you are having an in-person appointment at Olive, you will get a phone call 48 hours in advance to ensure that you have no risk of COVID illness.


Step 6

Saftey Procedures

If you are having an in-person appointment at Olive, we are following specific protocols to keep patients and staff safe.

This includes:


Wearing a mask.
**Nurses and doctors will use PPE (masks/gloves and eye shields) where necessary.**


Coming to your appointment at a specific time without partner or children.

Social Distancing

Visits are temporarily spaced and streamlined to ensure social distancing.


We want you to know that while things will look a little different at Olive Fertility, as we may be wearing masks and other personal protection equipment and implementing some safety protocols, we are still the same caring doctors and nurses dedicated to providing you with the same patient-centred care and giving you the best chance of getting pregnant and having a healthy baby.