OVERVIEW

Olive Fertility Centre is a patient-centered care facility which views patient care from the patient’s perspective. All employees embrace this concept ensuring patients receive excellent quality care with a compassionate, attentive touch.

MAJOR AREAS OF RESPONSIBILITY

· Customer Service

o Greet patient promptly.

o Accurate patient or representative identification

o Provide clear communication with patient regarding wait times.

o Provide accurate information in response to patient inquiries.

o Ensure patients requiring counseling are referred to the nursing team in a timely and appropriate manner.

o Draw customer attention to literature or information as required.

o Adhere to all confidentiality and privacy requirements.

o Provide support and assistance to the care team as required, ultimately with a view to enhancing the provider-patient relationship.

· Prescriptions

o Receive internal prescriptions from physicians via paper or electronic copy.

o Perform a primary identification of patient and confirmation of medications to be filled.

o Efficiently and accurately count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete.

o May be required to mix or reconstitute prescriptions, as directed, and supervised by the nurses.

o Gather pertinent communication pieces for inclusion with prescription.

o File completed dispensed prescription documentation.

o Manual PharmaNet submissions of prescriptions in a timely manner

· Stock Management

o Maintain inventory of dispensary medications and supplies, including ordering and receiving

o Maintain and track separate inventory of compassionate medication.

o Maintain security and proper storage of medications within the dispensary.

o Participate in daily, monthly, and annual dispensary medication inventories.

o Generating sales reports and reconciling daily sales

o Manage stock rotation and expired products.

o Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided and follow the established protocol of the drug manufacturer or supplier.

o Resolve technical issues by contacting IT Service Desk

o Notify the Division Leader when supply chain issues occur.

o Package injection supply kits per protocol

· Teach patients how to use their medical devices required for the administration of their fertility medications.

· Other duties as trained and required/assigned.

PREREQUISITES, KNOWLEDGE, SKILLS, AND ABILITIES

1. Certificate of completion from a Pharmacy Assistant or Technician program or 2 years’ experience working in a dispensary.

2. Adequate computer skills. Intermediate to advanced knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint, in particular). Understanding of the internet is necessary.

Job Types: Full-time, Permanent

Salary: From $26.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Flexible schedule

Life insurance

Paid time off

RRSP match

Tuition reimbursement

Vision care

Wellness program

Schedule:

8 hour shift

Day shift

Monday to Friday

Weekends as needed

Education:

AEC / DEP or Skilled Trade Certificate (required)

Experience:

Pharmacy: 1 year (required)

Ability to Commute:

Vancouver, BC (required)

Work Location: In person